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Privacy Policy

Jaga Heating Products (UK) Ltd is committed to protecting your privacy. Any personal information we collect will be used in accordance with the Data Protection Act 1998 and other applicable laws. In this Privacy Policy references to "we" and "us" are to Jaga Heating Products (UK) Ltd.


Control of personal information
Any personal information provided to, or to be collected by, Jaga Home Heating is controlled primarily by Jaga Heating Products (UK) Ltd (company number 02505376), registered office: Jaga House, Orchard Business Park, Bromyard Road, Ledbury, Herefordshire, HR8 1LG

What information do we collect and how do we use it?
We will only collect information about individuals, where it is specifically and knowingly provided, for example, at the time of registration or at the time of ordering. This data is referred to in this policy as 'personal information'.

When you register or order, we collect personal information to process and fulfil your order(s). If you register you can save your delivery addresses for future use. When you place an order we will carry out security checks to protect against fraudulent transactions.

The information we collect will also be used to help us review, develop and improve the products and services we offer.We may ask you for feedback on our service and products once your order has been completed.

Will Jaga Home Heating share the information it receives?
We use third parties to carry out certain activities on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, analysing data, providing marketing assistance, processing credit card payments, and providing customer service. These third parties have access to personal information needed to perform their functions, but may not use it for other purposes.

To protect against fraudulent transactions we may pass personal information to external agencies who will check the information we give them against public and private databases and may keep a record of such checks to use in future security checks.

Cookies
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and help us to track visitors to our site, so we can better understand what portions of our site best serve you.  Our cookies do not contain any personally identifying information, but they do enable us to store items in your Shopping Basket between visits.  Most Web browsers automatically accept cookies, but you can usually change your browser settings to prevent this.  

It is not possible to purchase using www.jagahomeheating.co.uk unless you have cookies turned on.  The 'help' portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

Links
We may from time to time establish relationships with other companies that will enable you to access the web sites of such companies directly from our site. Each individual company operates its own policy regarding the sale of personal information and the use of cookies. If you have a particular interest or concern regarding the way your personal information will be used then you are advised to read the privacy statement on the relevant site.

We will try to provide you with links to high quality, reputable sites which we believe will be of interest and relevant to you, but please note that such third party sites are not under our control and we do not contribute to the content of such sites. When you click through to these sites you leave the area controlled by Jaga Heating Products (UK) Ltd. We cannot accept responsibility for any issues arising in connection with either the third party's use of your data, the site content or the services offered to you by these sites.

How does Jaga Home Heating protect customer information?
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us.

Please see our Security Policy for further information. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you have finished using a shared computer.

What choices do I have?
You do not have to provide Jaga Home Heating with any of the information requested, however your computer will need to accept cookies to enable you to place orders with www.jagahomeheating.co.uk.

You can update any personal information we hold about you by using the My Account section and logging in using your username and password.

You may change your preferences at any time by emailing us at jagahomeheating@jaga.co.uk.

Children
Jaga Home Heating does not sell products for purchase by children. If you are under 18, you may use www.jagahomeheating.co.uk only with the involvement of a parent or guardian.

How do I make a complaint to Jaga Home Heating?
Jaga Home Heating will undertake to handle a complaint fairly and competently. We will keep you informed either by telephone or email at each stage and will endeavour to fully resolve your complaint within 48 hours. If you are still not happy with the way your complaint is being handled you should write to:

Jaga Heating Products (UK) Ltd, Customer Services, Jaga House, Orchard Business Park, Bromyard Rd, Ledbury, Herefordshire, HR8 1LG