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Please keep your email receipt for all purchases from jagahomeheating. In the unlikely event of needing to send your purchase back it will ensure that your returned item can be processed quickly.

Products delivered to you

If you buy a product, you may cancel your order (or any part of it) for any reason within 14 days or within 28 days after delivery by:

  • Calling us on 01531 631533 emailing us at homeheating@jaga.co.uk, or writing to us at Jaga Heating Products (UK) Ltd, Jaga House, Orchard Business Park, Bromyard Road, Ledbury, Herefordshire, HR8 1LG to cancel the order (or part of it) and arrange collection. You may also use the Model Cancellation form which there is a link to on your order confirmation or there is a link on our terms and conditions page.

Collections can also be requested by calling us on 01531 631533 , emailing us at homeheating@jaga.co.uk or writing to us at the above address.

This is subject to the following conditions:

  • The product must be unused.
  • You will receive a full refund of the price paid (including relevant delivery charges) less a £30 collection charge.
  • We reserve the right to refuse a return or to require proof of identity.
  • If the goods have been used we have the right to make a deduction for the loss of value as long as all the correct information on the right to cancel was given at the point of order.


Faulty Products

If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your consumer rights. Please call us on 01531 631533 to arrange.

*Lines are open 8.30am to 5.00pm Monday to Thursday and 8.30am to 4.00pm Friday, outside of these hours there is a voicemail box where you may leave a message and we will respond to you the next working day.