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Security Policy

General
Jaga Home Heating understands that you may have concerns about security on the internet. Our site uses a secure server that implements secure sockets layer (SSL) technology in our on-line ordering process to protect your payment card information. Every transaction we process is also checked by our fraud control systems to validate the authenticity and validity of your payment card as well as indicators of possible fraudulent use. In the unlikely event of fraudulent or unauthorised use of your payment card by someone else to purchase goods from us on our server we will refund to you any money received by us as a result but only if you have notified your payment card issuer and us (either by telephoning 01531 631533 (national rate) or by contacting us by email to homeheating@jaga.co.uk) as soon as you became aware of the unauthorised use of your card.


Ordering Safely with Jaga Home Heating
Once you have completed the selection of products you wish to purchase you may proceed to place an order. As soon as you click "continue to checkout" your browser will go into secure mode. Data relating to your order and your personal and payment card details will all pass to our server in an encrypted format. As soon as you have finished ordering you will exit secure mode.


As an additional protection for you, our system is designed so that you cannot place an order until you are safely within secure mode.  We recommend that you do not communicate your payment card details to anyone, including us, by e-mail. We cannot be responsible for any losses you may incur in  transmitting information to us by internet link or by e-mail. Any such loss shall not be borne either wholly or partly by us, and shall be entirely your responsibility.


If you have any additional queries about security, please e-mail homeheating@jaga.co.uk.