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Terms and Conditions

This website is operated by Jaga Heating Products (UK) Limited (referred to as "Jaga/Jaga Home Heating/we/our/us"). As user of this website (referred to as "you/your") you acknowledge that any use of this website including any transactions you make ("use/using") is subject to our terms and conditions below (which includes any other important sections e.g. Delivery information, Ordering information, Returns Policy and Privacy Policy). In addition, you will find other useful information within Contact us and FAQs. Please:

  • read through these terms and conditions carefully before using this website 
  • print a copy for future reference
  • also read our Privacy policy section regarding your personal information

1. General

1.1 We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

1.2 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website.

1.3 We reserve the right to modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and we shall not be liable to you or any third party for any such modification or withdrawal. The website is provided by us to you on an "as is" and "as available" basis.
1.4 We reserve the right to withdraw any Products from this Website at any time. We may suspend or refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.
1.5 We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves.


2. Order process
2.1 Please see the Ordering and Delivery sections for information on how to place an order. All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.
2.2 The 'confirmation' stage sets out the final details of your order. Following this, we will send to you an order acknowledgement e-mail detailing the products you have ordered. Please note that this e-mail is not an order confirmation or order acceptance from Jaga Home Heating.
2.3 Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it (please refer to Returns section).
2.4 We do not file details of your order for you to subsequently access direct on this website, and therefore, please print out these terms and conditions and the order acknowledgement for your own records. If you wish to obtain specific details of your previous orders please refer to Contact us and FAQs.


3. Delivery
3.1 This website is only for delivery of products to customers with mainland UK addresses. We cannot deliver to Northern Ireland, Scottish Islands, Isle of Man, offshore UK islands, Channel Islands or British Forces Post Office Addresses. All goods must be signed for by an adult aged 18 years or over on delivery.
3.2 Delivery charges and estimated timescales are specified in the Delivery information section and also when you place an order. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors and all goods and products are subject to availability. Jaga Home Heating shall be under no liability for any delay or failure to deliver the products within estimated timescales. We recommend that you make arrangements for trades people to carry out work on your behalf only after your order has been delivered.
3.3 Risk of loss and damage of products passes to you on the date when the products are delivered .


4. Payment
4.1 We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
4.2 The price you pay is the price displayed on this website at the time we receive your order. No other prices published by Jaga Heating Products (UK) Limited are applicable to these items. The following exception applies:
While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

4.3 Payment can be made by any method specified in the Ordering section. For information about secure online ordering see the Security Policy.
4.4 Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.
4.5 All prices include VAT (where applicable) at the applicable current rates but exclude delivery charges, unless expressly stated otherwise.


5. Returns, cancellations and substitutions
5.1 If you buy a product which we deliver to you, you may cancel your order (or any part of it) for any reason within 14 days or within 28 days after delivery.
5.2 Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement you can return it in accordance with our 28-day money back guarantee. Where applicable, you may cancel your order in accordance with your rights under the Distance selling regulations (see the Returns, Cancellation and refunds page for further details).
5.3 All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.


6. Intellectual property
6.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
6.2 You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.


7. Liability and indemnity
7.1 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.
7.2 Subject to section 7.1 above, Jaga will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. Jaga will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and Jaga accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.
7.3 Subject to section 7.1 above, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out at Section 5 above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law.
7.4 Subject to section 7.1 above, Jaga will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:
• economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or
• loss of goodwill or reputation; or
• special or indirect losses
suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.
7.5 Notwithstanding the above, subject to Section 7.1 Jaga's aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same clause.
7.6 This clause 7 does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.
7.7 We will take all reasonable precautions to keep the details of your order and payment secure, but unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you.


8. Miscellaneous Provisions
8.1 The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.
8.2 These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations, understandings and agreements between you and Jaga Home Heating relating to the use of this website (including the order of products) and sets forth the entire agreement and understanding between you and Jaga Home Heating for your use of this website.


The Jaga Home Heating website is operated by: Jaga Heating Products (UK) Limited, Jaga House, Orchard Business Park, Bromyard Road, Ledbury, Herefordshire, HR8 1LG

Registered in England with company number 02505376
VAT Number 551424465


We recommend you print out a copy of these terms and conditions for your future reference.
If you have any questions regarding the Jaga Home Heating website please refer to Contact Us and FAQs for more information and full contact details.

9. Cancelling an Order

If you wish to cancel an order please click the following link to download a copy of our template cancellation letter:
Click here to download our cancellation letter