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Why Jaga?

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Our Delivery 

We know that waiting in all day for a delivery isn’t convenient. Once you’ve placed your order one of our customer services team will call to discuss what weekday you would like your delivery on, you can then specify whether you would prefer an AM or PM delivery. We will call you 1 hour before your delivery is due at your address to confirm our arrival time. For full details on our delivery please click here.

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Our Guarantee

Jaga prides it’s self on the quality of our radiators which is reflected in our long term guarantees.

  • Low-H2O radiators all come with a 30 year guarantee on the heat exchanger and as the heart of the product it means you have comfort in knowing your product will last and is fully covered.
  • Decorative and Designer radiators all come with a comforting 10 year guarantee to mark our confidence in the standard of product we sell.

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Customer Service

We know that choosing a radiator can be a daunting decision as there’s so much to choose from, that’s why our award-winning Customer Service team are here to support you every step of the way.

For Jaga, customer service is about providing an experience that exceeds customer expectations. A professional yet personal service: polite, prompt, friendly, helpful and organised. We were proud to win HVR’s Customer Service Person of the year in 2015, which was held to celebrate excellence in the building services industry.

Once your order is placed, we will call you to confirm the order and check when you would like to receive your Jaga delivery. We have fitting instructions for your heating engineer, available on each page and once your order is delivered we will contact you again to check that everything is ok.

If you would like to contact our team we are open 8:30-17:00 Monday-Thursday and 8:30-16:00 on a Friday, although we do have an answer machine message so you can leave a message and we’ll call you back the next working day. If you would prefer to email please email homeheating@jaga.co.uk or use the contact us form by clicking here.

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Our commitment to sustainability

Jaga Low-H2O radiators consume less energy. But it is not only during their life that they are more environmentally friendly. At first sight, the choice for copper and aluminium may seem ecologically less sound, but due to its high efficiency, long life, and the fact that these valuable materials are always fully recycled, they ultimately result in an improved Life Cycle Analysis (LCA) score.

Five values underpin every decision we make at Jaga HQ and help to support our commitment to sustainability: Respect Nature, Awake the Artist, Dream a Future, Create Emotion and Building Bridges. To find out more about what each of these means click onto our Philosophy page.